When I send an email to your company's support address or online through your website, I get some response about a ticket number ... what is that?

To better track all incoming emails to our company both on the internet and computer sides of the business, we have setup this online helpdesk.  You may access the helpdesk via the website available at:   http://www.clinehelp.com/helpdesk/support-center/

The online helpdesk has various ways of support includes an online knowledgebase, ticket tracking, and messaging systems.  This helpdesk tracks our incoming emails which are then assigned internally to assure the right technician on our end is assisting you with your issues.